Account verification helps a platform confirm that the information on an account belongs to the person using it. PlayNova may request verification at different stages depending on your account activity and the services available in your location.
Before submitting anything, make sure the personal details in your account match your identification documents. Differences in your name, date of birth or other details can slow down a review. Use clear, current documents and follow the upload instructions shown in your account.
If proof of address or payment ownership is requested, provide only the information required by the verification screen. Avoid sending sensitive information through unofficial channels.
Verification times can vary. If your account shows a pending review, wait for the stated review period before submitting the same documents again unless PlayNova asks you to do so.
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