
Before requesting a withdrawal, first check that your PlayNova profile information is complete and that any required verification has been finished. Payment reviews often take longer when account details are incomplete or inconsistent.
Open the withdrawal area in your account and review the methods currently available to you. Available methods, processing times and limits may differ by account, location and payment provider. Use the information shown on the withdrawal screen as the current source of truth.
Enter the requested details carefully and double-check the amount before confirming. If a payment method must belong to the account holder, make sure the information matches your verified PlayNova details.
After submitting the request, keep the confirmation or transaction reference if one is provided. If the request remains pending longer than the timeframe shown by PlayNova, contact support with the relevant reference instead of creating repeated requests.
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